today’s competitive marketplace,
Information Technology organizations are asked to do more
with fewer resources. Limited budgets and higher demands
for technology have created increased support challenges.
Bradford & Galt
can help you deliver services that will exceed expectations
for quality, cost, and satisfaction, while allowing your
senior staff to focus on making your business successful.
Our nationwide service organization is available to provide
assistance with either short-term projects or long-term
engagements. All key processes are well documented, repeatable,
and technology platform independent.
Increased demand on IT requires that technology organizations
be flexible, agile, and cost effective—almost to
the point of being “double-jointed.” This
requires that all resources (people and technology) be maximized
(both internally and externally) for the best results and
Whether you are faced with identifying and reducing costs,
increasing employee retention, maximizing assets,
improving user satisfaction, or becoming more agile, Bradford & Galt
has the consulting expertise to assist. Our Six Sigma methodology
will provide documentation of the current state, outline
the steps required to reach the desired state, and produce
recommendations for measuring performance and success.
Help Desk Services
The Help Desk is the “window” into each organization.
As such, it is imperative that there be highly trained and
experienced personnel, focused on customer service and timely
call resolution. Bradford & Galt provides resources to
augment your current staff, backfill for scheduled events
(vacation, leave-of-absence, training), or temporary-to-permanent
placement. Our unique management approach guarantees your
satisfaction and allows you the flexibility to engage extra
as you need them.
Multi-tiered Support Services are available
as an extension of the Help Desk, or as a stand alone engagement.
These services include the following hardware and software
Troubleshooting workstation, server, network, and/or printing
problems, user connectivity, installing new equipment or
software, upgrading existing asset(s), and providing warranty
Life Cycle Services
Bradford & Galt works with your chosen manufacturer or
product supplier to provide assistance throughout the entire
life cycle of the asset. Whether you need our assistance
throughout the entire project, or just for the “heavy
lifting” tasks, we are highly qualified
to load your company’s image and applications, as well
as custom configure systems to meet your needs.
Our nationwide technical resources can install new hardware
and software, perform data migration, and end user orientation,
as needed. Additionally, Bradford & Galt
can prepare equipment to be redeployed, remarketed, or disposed
of, if the equipment has no useful life remaining.
Nationwide Deployments, Upgrades, and Technology Refresh
No matter where you need assistance nationwide, the chances
are good that Bradford & Galt has local technical expertise
available. Thousands of technical professionals are available
nationwide to assist you with equipment upgrade projects,
new installations, or technology refresh activities. Many
of our clients have determined that they can eliminate travel
expenses, avoid costly delays, and increase user productivity
by leveraging this program.
Equipment Moves and Relocations
Whether you need assistance moving a department, or an entire
company, across the hall or across the
nation, Bradford & Galt
has trained and experienced relocation engineers available,
when and where you need them. This cost effective alternative
to having your key personnel perform these tactical functions
can eliminate overtime costs, and enable your staff to focus
on more strategic activities.
The success of every project, multiple concurrent projects,
and long-term engagement will depend on strong management
and operational controls. No matter what the scope, Bradford & Galt
will assign an experienced manager (project, program, or
engagement) that is accountable for client satisfaction,
quality, timeliness, and cost effectiveness of the project.
Since 1984, Bradford & Galt has strived to exceed expectations.
The End User Support (EUS) Services division adheres to the
following key principles—thus
enabling the agility, scalability, and cost effectiveness required
to exceed the increasing expectations of dynamic IT organizations.
||Deploying the highest
quality technical and project management resources,
with a proven history of success.
|Unparalleled Operational Excellence:
||Conducting regular operational
reviews with documented service performance metrics,
project deliverables, cost savings, client satisfaction
reports, and process improvement opportunities.
|Service Delivery Management:
||Single point of accountability
for quality service delivery, project /engagement
deliverables, communication, and resource alignment.
|Superior Client Satisfaction:
service expectations, applying the right resources,
and regularly reporting the level of satisfaction on
a Balanced Scorecard.
Bradford & Galt can deliver cost effective, results-driven
End User Support Services that will exceed expectations -
when, where, and how your organization needs assistance.