Consulting Services – Asset and Resource Optimization, Total Cost of Ownership, and Help Desk Improvement
	Help Desk Services – Level 1 (telephone), 2 (desktop), and 3 (Network) Support
	Life Cycle Services – Configuration, Deployment, Support, and Asset Disposition
	Nationwide Installation, Migrations, and Technology Refresh Services
	Equipment Moves and Relocations

Consulting Services
Increased demand on IT requires that technology organizations be flexible, agile, and cost effective—almost to the point of being “double-jointed.” This requires that all resources (people and technology) be maximized (both internally and externally) for the best results and lowest cost.

Whether you are faced with identifying and reducing costs, increasing employee retention, maximizing assets,
improving user satisfaction, or becoming more agile, Bradford & Galt has the consulting expertise to assist. Our Six Sigma methodology will provide documentation of the current state, outline the steps required to reach the desired state, and produce recommendations for measuring performance and success.

Help Desk Services
The Help Desk is the “window” into each organization. As such, it is imperative that there be highly trained and experienced personnel, focused on customer service and timely call resolution. Bradford & Galt provides resources to augment your current staff, backfill for scheduled events (vacation, leave-of-absence, training), or temporary-to-permanent placement. Our unique management approach guarantees your satisfaction and allows you the flexibility to engage extra resources—only as you need them.

Multi-tiered Support Services are available as an extension of the Help Desk, or as a stand alone engagement. These services include the following hardware and software related activities:
Troubleshooting workstation, server, network, and/or printing problems, user connectivity, installing new equipment or software, upgrading existing asset(s), and providing warranty and non-warranty hardware maintenance.

Life Cycle Services
Bradford & Galt works with your chosen manufacturer or product supplier to provide assistance throughout the entire life cycle of the asset. Whether you need our assistance throughout the entire project, or just for the “heavy lifting” tasks, we are highly qualified to load your company’s image and applications, as well as custom configure systems to meet your needs.

Our nationwide technical resources can install new hardware and software, perform data migration, and end user orientation, as needed. Additionally, Bradford & Galt can prepare equipment to be redeployed, remarketed, or disposed of, if the equipment has no useful life remaining.

Nationwide Deployments, Upgrades, and Technology Refresh
No matter where you need assistance nationwide, the chances are good that Bradford & Galt has local technical expertise available. Thousands of technical professionals are available nationwide to assist you with equipment upgrade projects, new installations, or technology refresh activities. Many of our clients have determined that they can eliminate travel expenses, avoid costly delays, and increase user productivity by leveraging this program.

Equipment Moves and Relocations
Whether you need assistance moving a department, or an entire company, across the hall or across the nation, Bradford & Galt has trained and experienced relocation engineers available, when and where you need them. This cost effective alternative to having your key personnel perform these tactical functions can eliminate overtime costs, and enable your staff to focus on more strategic activities.



Project Management
The success of every project, multiple concurrent projects, and long-term engagement will depend on strong management and operational controls. No matter what the scope, Bradford & Galt will assign an experienced manager (project, program, or engagement) that is accountable for client satisfaction, communication, quality, timeliness, and cost effectiveness of the project.

Quality of Service
Since 1984, Bradford & Galt has strived to exceed expectations. The End User Support (EUS) Services division adheres to the following key principles—thus enabling the agility, scalability, and cost effectiveness required to exceed the increasing expectations of dynamic IT organizations.

Bradford & Galt can deliver cost effective, results-driven End User Support Services that will exceed expectations - when, where, and how your organization needs assistance.